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CyberCX vs First Focus IT: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

CyberCX vs First Focus IT

A detailed comparison of two major Australian Managed Service Providers.

Feature CyberCX First Focus IT
Overall Score3.23.7
TypeSecurity / Private EquityVolume / Speed
Employees500-1000200-400
Founded20192001
HeadquartersMelbourne, VICSydney, NSW
RevenuePrivatePrivate
Salary Range$80,000 - $165,000$75,000 - $155,000
SpecialtiesCybersecurity, Penetration Testing, SOC, Incident ResponseManaged Services, Cloud, Microsoft 365, Security
CertificationsISO 27001, CREST, SOC 2, PCI DSSMicrosoft Partner, AWS Partner, Fortinet Partner
Green FlagsCybersecurity focus is high-demand
Good technology exposure
Growing rapidly		Good work-life balance
Stable employment
Strong vendor partnerships
Red FlagsRapid acquisition strategy creates integration challenges
Below-market salaries at senior levels
Cultural inconsistency across acquired companies		Below-market salaries
Can be bureaucratic
Limited career progression
Worker ProsCybersecurity focus
Good tech exposure
Growing		Work-life balance
Stable
Vendor partnerships
Worker ConsAcquisition chaos
Below-market pay
Cultural inconsistency		Below-market pay
Bureaucratic
Limited progression

Which MSP Should You Choose?

Both Security / Private Equity and Volume / Speed have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.