The MSP Playbook
Independent analysis of Australian MSP contracts, culture, and worker rights. Two perspectives, one mission: make the industry work for you.
Our strongest investigations and guides
Our most original work: sourced investigations, contract analysis, and the evidence on pay and workplace terms. Start here before you choose an MSP, sign a contract, or accept the next “efficiency” programme.
Capgemini Australia: An Investigative Deep Dive
Deep dive into Capgemini Australia - employee reviews, contract issues, offshoring strategy, and what it ...
Read the briefing → Company ProfilesCapgemini: The Vulture of Big Four Collapse
How Capgemini scavenges distressed assets from KPMG and PwC while positioning as the clean alternative. T...
Read the briefing → Industry AnalysisCapgemini's Invisible Workforce: The Offshoring Machine
66% of Capgemini's 421,000 employees are now offshore. Here's how the company hollows out Australian team...
Read the briefing → Contracts & LegalMSP Contract Red Flags: The Complete Checklist
Every bad contract clause in Australian MSP agreements, with examples, legal context, and negotiation str...
Read the briefing → CareerMSP Salary Guide Mid-2026: Australian Benchmarks
Mid-2026 MSP salary benchmarks for Australian engineers. The market is bifurcating with top earners gaini...
Read the briefing → People & CultureWage Theft in Australian IT: Is Your MSP Underpaying You?
How wage theft happens at Australian MSPs - unpaid overtime, wrong award classification, off-the-clock wo...
Read the briefing → Industry AnalysisFuture of MSPs: Trends, Threats & Opportunities
Where is the Australian MSP industry heading? Analysis of trends, threats, and opportunities for IT worke...
Read the briefing → Industry AnalysisBig Four vs MSPs: KPMG, PwC, EY & Deloitte
The Big Four accounting firms are moving into IT services. Here's how they're acquiring, offshoring, and ...
Read the briefing → Business StrategyHow to Choose an MSP: The Due Diligence Checklist
Step-by-step framework for evaluating and selecting a Managed Service Provider in Australia. Red flags to...
Read the briefing → ToolsMSP Salary Transparency Board
Anonymous salary submissions and sourced advertised-pay evidence from Australian MSP and IT services role...
Read the briefing → Worker RightsI Survived: The MSP That Made Me Cry at My Desk
A female network engineer's harrowing account of toxic culture, screaming managers, and panic attacks at ...
Read the briefing → Industry AnalysisAI Didn’t Break Australian IT. The Growth Model Did.
AI is changing technical work, but Australia’s IT crisis also comes from shareholder pressure, labour arb...
Read the briefing →Grow without breaking delivery.
A practical route through positioning, pipeline, onboarding, retention, pricing, capacity, and the evidence behind each decision.
Read the operator playbook →New to MSPs? Follow the learning path.
Start with the model, follow the money, learn good operations, then protect your career.
Understand the industry before it asks you to absorb its risks.
This seven-stage route explains what an MSP does, how it creates value, how good delivery works, and how you can get the most from the model without accepting every bad habit as normal.
Start the MSP learning path →Latest analysis
The most recent MSP industry coverage.
Federal Government DISP & IRAP MSP Buyer Guide
2026 Australian Defence DISP and Commonwealth IT buyer guide: ASD IRAP assessments, PSPF personnel security clearance...
ToolsCloud Migration & Repatriation TCO Forecaster
Model 36-month Total Cost of Ownership across AWS Sydney, Azure, MSP Private Cloud markups, and on-premises colocatio...
guidesLegal & Accounting MSP Security & Pricing Guide
2026 Australian legal and accounting firm MSP buyer guide: Law Society trust-account cyber rules, conveyancing fraud ...
guidesHealthcare & Aged Care MSP Privacy Act Guide
2026 Australian healthcare and aged care MSP buyer guide: Privacy Act APP 11 compliance, My Health Record NASH securi...
Business StrategyStore Order Fulfillment & License Download Portal
Access your MSP Playbook digital toolkit deliverables, download tier-specific Word and Excel templates, and print you...
guidesAPRA CPS 234 & CPS 230 MSP Compliance Guide (2026)
2026 APRA CPS 234 and CPS 230 compliance guide for Australian financial services: MSP audit rights, fourth-party risk...
Top Rated MSPs
Employee-rated providers from 95 profiled MSPs — by overall score.
The Ledger in Numbers
Every stat below is computed from our scored ledger of 95 Australian MSPs — rebuilt each time this site is.
Culture Alert: Exploitation Signals
Suggests a baseline expectation of labor beyond the standard contract.
Featured Investigation: The Capgemini 34-Part Dossier
Hundreds of offshored roles, four distressed boutique rollups, €700M in restructuring cuts, and systemic bench-to-PIP pipelines. The complete investigative file on Capgemini Australia.
Inside Capgemini's Australian Playbook
Four acquisitions, €700M restructuring, and the mechanics of 66% offshore engineering.
Contract Exit & Transition Playbook
Technical and commercial audit protocol for buyers trapped in non-performing engagements.
The Bench-to-PIP Survival Guide
The 60-day bench exit countdown, RMG utilization pressure, and acquired engineer protections.
The US$3.3B AI Gamble: WNS Merger
65,000 offshore BPO seats rebadged as AI 'services-as-software' amid shrinking onshore headcount.
Capgemini Financial Forensic Analysis
IBISWorld benchmarks, billable rate extraction, and the mathematics of 20-30% wage suppression.
Capgemini Accountability Profile (2.8/5)
Full ledger scorecard, Euronext EPA: CAP metrics, employee reviews, and comparison links.
10 tools worth your time
Focused utilities for comparing providers, checking contracts, measuring your position, and making a better decision.
Red Flag Scanner
Find risky clauses and language in a contract.
Scan a contract →Contract Grader
Get a structured A–F review of an employment contract.
Grade a contract →MSP Health Score
Assess financial stability, risk, and salary fairness.
Score your MSP →Redundancy Calculator
Calculate NES redundancy pay, notice period, and payout.
Calculate payout →RTO Cost Calculator
Calculate transit costs, lost commute hours, and pay cuts.
Calculate RTO cost →MSP Cost Calculator
Estimate managed-service costs and break-even points.
Estimate costs →Stack Profitability
Model recurring revenue, direct costs, and delivery capacity.
Model your margin →Procurement Scorecard
Evaluate coverage, security, transparency, and exit terms.
Score a provider →On-Call Impact
Calculate the real cost of after-hours availability.
Calculate the impact →Weekly MSP analysis
Contract red flags, salary data, industry intelligence, and corrections — delivered every Monday.
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