Operational Culture
✅Large global scale — can handle enterprise projects
✅Some genuinely talented people in specific teams
✅Good vendor partnerships and certification support
🚩66% offshore workforce — highest of any major Australian MSP
🚩Annual restructuring cycles — predictably unpredictable
🚩Acquired 4 companies in 5 years, erased all brands
🚩Below-market salaries (A$113K average vs A$128-138K market)
🚩Razer data breach: US$6.5M in damages awarded
🚩BOQ and ME Bank offshoring scandals documented
🚩Glassdoor reviews describe 'toxic' culture in some teams
Worker Pros
👍Exposure to large, complex projects
👍Global brand opens doors
👍Some teams have excellent managers
Worker Cons
👎66% offshore means onshore roles are increasingly 'bridge' positions
👎Annual restructuring creates constant uncertainty
👎Below-market salaries with opaque promotion processes
👎Four acquired companies erased — expect yours next
👎Executive bonuses while staff are made redundant
Financial Profile
Typical Salary Range
$95,000 - $180,000
Private entity. Financials not publicly disclosed.
Ensure your compensation aligns with their margins. Do not subsidise their profitability with unpaid overtime.