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CyberCX vs Optus Business: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

CyberCX vs Optus Business

A detailed comparison of two major Australian Managed Service Providers.

Feature CyberCX Optus Business
Overall Score3.23.0
TypeSecurity / Private EquityTelco / Enterprise
Employees500-10002000-3000
Founded20191991
HeadquartersMelbourne, VICSydney, NSW (Parent: Singapore)
RevenuePrivatePrivate
Salary Range$80,000 - $165,000$75,000 - $145,000
SpecialtiesCybersecurity, Penetration Testing, SOC, Incident ResponseCybersecurity, Cloud, Network Services, Managed Services
CertificationsISO 27001, CREST, SOC 2, PCI DSSMicrosoft Partner, AWS Partner, Cisco Partner, Fortinet Partner
Green FlagsCybersecurity focus is high-demand
Good technology exposure
Growing rapidly		Singapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package
Red FlagsRapid acquisition strategy creates integration challenges
Below-market salaries at senior levels
Cultural inconsistency across acquired companies		Telco culture — IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making
Worker ProsCybersecurity focus
Good tech exposure
Growing		Stable employment
Good benefits
Telecommunications expertise
Worker ConsAcquisition chaos
Below-market pay
Cultural inconsistency		IT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression

Which MSP Should You Choose?

Both Security / Private Equity and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.