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CyberCX vs The Missing Link: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

CyberCX vs The Missing Link

A detailed comparison of two major Australian Managed Service Providers.

Feature CyberCX The Missing Link
Overall Score3.24.0
TypeSecurity / Private EquitySecurity / Infrastructure
Employees500-1000200-300
Founded20191999
HeadquartersMelbourne, VICSydney, NSW
RevenuePrivatePrivate
Salary Range$80,000 - $165,000$75,000 - $155,000
SpecialtiesCybersecurity, Penetration Testing, SOC, Incident ResponseCybersecurity, Infrastructure, Cloud, Managed Services
CertificationsISO 27001, CREST, SOC 2, PCI DSSISO 27001, Microsoft Partner, AWS Partner, Fortinet Partner
Green FlagsCybersecurity focus is high-demand
Good technology exposure
Growing rapidly		Highest-rated small MSP on Glassdoor
Strong culture and employee satisfaction
Good technology focus
Red FlagsRapid acquisition strategy creates integration challenges
Below-market salaries at senior levels
Cultural inconsistency across acquired companies		Small scale — limited exposure to large projects
Below-market salaries at senior levels
Worker ProsCybersecurity focus
Good tech exposure
Growing		Great culture
Technology focus
High Glassdoor rating
Worker ConsAcquisition chaos
Below-market pay
Cultural inconsistency		Small scale
Below-market pay at senior levels

Which MSP Should You Choose?

Both Security / Private Equity and Security / Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.