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Datacom vs Optus Business: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

Datacom vs Optus Business

A detailed comparison of two major Australian Managed Service Providers.

Feature Datacom Optus Business
Overall Score3.13.0
TypeGlobal EnterpriseTelco / Enterprise
Employees5000-60002000-3000
Founded19651991
HeadquartersSydney, NSW (NZ HQ: Auckland)Sydney, NSW (Parent: Singapore)
RevenuePrivatePrivate
Salary Range$75,000 - $160,000$75,000 - $145,000
SpecialtiesManaged Services, Cloud Infrastructure, Data Centre, Application DevelopmentCybersecurity, Cloud, Network Services, Managed Services
CertificationsMicrosoft Partner, AWS Partner, Cisco Partner, VMware PartnerMicrosoft Partner, AWS Partner, Cisco Partner, Fortinet Partner
Green FlagsPrivately held — no PE pressure, no quarterly earnings
Low offshoring (~20%) — most work delivered locally
Genuine work-life balance in most teams
Rarely does mass layoffs — stable employment
Largest locally-owned IT company in Australia
Singapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package
Red FlagsBelow-market salaries (A$85-95K average vs A$128-138K market)
Career stagnation — 'dead man's shoes' culture
Internal politics favour tenure over talent
Graduate program used as cheap labour pipeline
Manager quality varies wildly between teams
Telco culture — IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making
Worker ProsStability — private ownership means no restructuring cycles
Work-life balance is genuinely good
Local delivery — your job isn't being offshored
Good graduate programs with real mentorship
Stable employment
Good benefits
Telecommunications expertise
Worker ConsSalaries are 20-30% below market rate
Career progression is slow — 'dead man's shoes'
Manager quality varies wildly — your experience depends on your boss
Innovation is limited by risk-averse culture
Internal politics favour loyalty over competence
IT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression

Which MSP Should You Choose?

Both Global Enterprise and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.