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EFEX vs Optus Business: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

EFEX vs Optus Business

A detailed comparison of two major Australian Managed Service Providers.

Feature EFEX Optus Business
Overall Score3.33.0
TypeRegional GiantTelco / Enterprise
Employees500-10002000-3000
Founded20051991
HeadquartersMelbourne, VICSydney, NSW (Parent: Singapore)
RevenuePrivatePrivate
Salary Range$70,000 - $145,000$75,000 - $145,000
SpecialtiesManaged Services, Print Solutions, Cloud, NetworkingCybersecurity, Cloud, Network Services, Managed Services
CertificationsMicrosoft Partner, HP Partner, Cisco PartnerMicrosoft Partner, AWS Partner, Cisco Partner, Fortinet Partner
Green FlagsGood work-life balance
Stable employment		Singapore Telecom parent provides stability
Strong telecommunications backbone
Good benefits package
Red FlagsBelow-market salaries
Can be bureaucratic
Limited career progression		Telco culture — IT services are secondary
Below-market salaries
Limited career progression
Bureaucratic decision-making
Worker ProsWork-life balance
Stable		Stable employment
Good benefits
Telecommunications expertise
Worker ConsBelow-market pay
Bureaucratic
Limited progression		IT services are secondary to telco
Below-market salaries
Bureaucratic culture
Limited career progression

Which MSP Should You Choose?

Both Regional Giant and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.