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EFEX vs The IT Department: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

EFEX vs The IT Department

A detailed comparison of two major Australian Managed Service Providers.

Feature EFEX The IT Department
Overall Score3.33.8
TypeRegional GiantNon-Profit Specialist
Employees500-100030-60
Founded20052005
HeadquartersMelbourne, VICSydney, NSW
RevenuePrivatePrivate
Salary Range$70,000 - $145,000$70,000 - $140,000
SpecialtiesManaged Services, Print Solutions, Cloud, NetworkingNon-Profit IT, Managed Services, Cloud, Microsoft 365
CertificationsMicrosoft Partner, HP Partner, Cisco PartnerMicrosoft Partner, AWS Partner
Green FlagsGood work-life balance
Stable employment		Good work-life balance
Technology focus
Red FlagsBelow-market salaries
Can be bureaucratic
Limited career progression		Very small scale
Limited career progression
Worker ProsWork-life balance
Stable		Technology focus
Work-life balance
Worker ConsBelow-market pay
Bureaucratic
Limited progression		Very small scale
Limited progression

Which MSP Should You Choose?

Both Regional Giant and Non-Profit Specialist have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.