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First Focus IT vs IBM Australia (Managed Services): Which MSP is Better? | The MSP Playbook

Article 2026-06-12

First Focus IT vs IBM Australia (Managed Services)

A detailed comparison of two major Australian Managed Service Providers.

Feature First Focus IT IBM Australia (Managed Services)
Overall Score3.73.2
TypeVolume / SpeedGlobal Consulting / Cloud
Employees200-4003000-5000
Founded20011932
HeadquartersSydney, NSWSydney, NSW (Global HQ: Armonk, NY)
RevenuePrivatePrivate
Salary Range$75,000 - $155,000$85,000 - $160,000
SpecialtiesManaged Services, Cloud, Microsoft 365, SecurityManaged Services, Cloud, AI & Data, Enterprise Applications
CertificationsMicrosoft Partner, AWS Partner, Fortinet PartnerIBM Partner, Microsoft Partner, AWS Partner, SAP Partner
Green FlagsGood work-life balance
Stable employment
Strong vendor partnerships
Global brand recognition
Exposure to enterprise-scale projects
Good certification and training programs
Strong vendor partnerships
Red FlagsBelow-market salaries
Can be bureaucratic
Limited career progression
Perpetual restructuring — 'Project Chrome' and successors
Below-market salaries for managed services roles
High offshore ratio
Legacy technology stacks in many contracts
Bureaucratic culture
Worker ProsWork-life balance
Stable
Vendor partnerships
IBM brand opens doors
Enterprise-scale project exposure
Good training and certification
Global opportunities
Worker ConsBelow-market pay
Bureaucratic
Limited progression
Constant restructuring
Below-market salaries
High offshore ratio
Bureaucratic culture
Legacy technology

Which MSP Should You Choose?

Both Volume / Speed and Global Consulting / Cloud have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.