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ITtelligent vs The IT Department: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

ITtelligent vs The IT Department

A detailed comparison of two major Australian Managed Service Providers.

Feature ITtelligent The IT Department
Overall Score3.83.8
TypeSMB / BoutiqueNon-Profit Specialist
Employees20-4030-60
Founded20102005
HeadquartersMelbourne, VICSydney, NSW
RevenuePrivatePrivate
Salary Range$70,000 - $140,000$70,000 - $140,000
SpecialtiesManaged Services, Cloud, Microsoft 365, SecurityNon-Profit IT, Managed Services, Cloud, Microsoft 365
CertificationsMicrosoft Partner, AWS Partner, Fortinet PartnerMicrosoft Partner, AWS Partner
Green FlagsGood work-life balance
Technology focus		Good work-life balance
Technology focus
Red FlagsVery small scale
Limited career progression		Very small scale
Limited career progression
Worker ProsTechnology focus
Work-life balance		Technology focus
Work-life balance
Worker ConsVery small scale
Limited progression		Very small scale
Limited progression

Which MSP Should You Choose?

Both SMB / Boutique and Non-Profit Specialist have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.