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Kyndryl Australia vs The Missing Link: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

Kyndryl Australia vs The Missing Link

A detailed comparison of two major Australian Managed Service Providers.

Feature Kyndryl Australia The Missing Link
Overall Score2.84.0
TypeInfrastructure Spin-offSecurity / Infrastructure
Employees1000-2000200-300
Founded20211999
HeadquartersSydney, NSW (Global HQ: New York, NY)Sydney, NSW
RevenuePrivatePrivate
Salary Range$75,000 - $140,000$75,000 - $155,000
SpecialtiesManaged Infrastructure, Cloud, Mainframe, Enterprise MigrationCybersecurity, Infrastructure, Cloud, Managed Services
CertificationsMicrosoft Partner, AWS Partner, SAP PartnerISO 27001, Microsoft Partner, AWS Partner, Fortinet Partner
Green FlagsFresh start — not burdened by IBM's bureaucracy
Focus on infrastructure services
Some teams have genuine technical depth
Highest-rated small MSP on Glassdoor
Strong culture and employee satisfaction
Good technology focus
Red FlagsSpun off from IBM — still finding its identity
Inherited IBM's legacy contracts and problems
Below-market salaries
High offshore ratio
Uncertain strategic direction
Small scale — limited exposure to large projects
Below-market salaries at senior levels
Worker ProsFresh start — can build culture from scratch
Infrastructure focus is clear
Some technical teams are excellent
Great culture
Technology focus
High Glassdoor rating
Worker ConsInherited IBM's problems
Below-market salaries
Uncertain strategic direction
High offshore ratio
Small scale
Below-market pay at senior levels

Which MSP Should You Choose?

Both Infrastructure Spin-off and Security / Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.