Operational Culture
✅Competitive salaries (A$95-110K average)
✅Global opportunities through 190,000+ employee network
✅Technology investment in AI, cloud, IoT
✅Good vendor partnerships
🚩A$677K revenue per employee — thin onshore coverage
🚩~70% offshore ratio — highest of any major MSP
🚩Cultural integration issues from multiple acquisitions
🚩Onshore roles increasingly 'bridge' positions managing offshore delivery
🚩Client satisfaction issues with offshore quality
Worker Pros
👍Salaries are competitive relative to other MSPs
👍Global exposure and transfer opportunities
👍Investment in emerging technologies
👍Good certification and training programs
Worker Cons
👎70% offshore means onshore roles are increasingly managerial
👎Cultural friction between Australian and Indian teams
👎Communication overhead across time zones
👎Career ceiling for onshore staff
👎Quality issues with offshore delivery
Financial Profile
Typical Salary Range
$85,000 - $165,000
Private entity. Financials not publicly disclosed.
Ensure your compensation aligns with their margins. Do not subsidise their profitability with unpaid overtime.