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Aussie Broadband (B2B/Over The Wire) vs Capgemini (inc. Empired): Which MSP is Better? | The MSP Playbook

Article 2026-06-12

Aussie Broadband (B2B/Over The Wire) vs Capgemini (inc. Empired)

A detailed comparison of two major Australian Managed Service Providers.

Feature Aussie Broadband (B2B/Over The Wire) Capgemini (inc. Empired)
Overall Score3.92.8
TypeTelco/MSP HybridGlobal Integrator
Employees1000-20001500-2000
Founded20031967
HeadquartersMelbourne, VICSydney, NSW (Global HQ: Paris, France)
Revenue$1236.5MPrivate
Salary Range$75,000 - $155,000$95,000 - $180,000
SpecialtiesNetworking, Cloud, Fibre, Managed ServicesCloud, Microsoft Dynamics, Enterprise Applications, Consulting
CertificationsMicrosoft Partner, AWS Partner, Cisco PartnerMicrosoft Partner, AWS Partner, Salesforce Partner, SAP Partner
Green FlagsStrong Australian brand
Good culture and employee satisfaction
Transparent communication
Growing rapidly
Large global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Red FlagsB2B division is smaller — less exposure to enterprise projects
Can be chaotic during rapid growth
66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Worker ProsGreat culture
Australian-focused
Transparent
Growing
Exposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Worker ConsB2B division smaller
Can be chaotic
66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant

Which MSP Should You Choose?

Both Telco/MSP Hybrid and Global Integrator have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.