A detailed comparison of two major Australian Managed Service Providers.
Feature
Capgemini (inc. Empired)
Managed IT
Overall Score
2.8
3.5
Type
Global Integrator
SMB Specialist
Employees
1500-2000
50-100
Founded
1967
2000
Headquarters
Sydney, NSW (Global HQ: Paris, France)
Sydney, NSW
Revenue
Private
Private
Salary Range
$95,000 - $180,000
$70,000 - $145,000
Specialties
Cloud, Microsoft Dynamics, Enterprise Applications, Consulting
Managed Services, Hardware, Cloud, Microsoft 365
Certifications
Microsoft Partner, AWS Partner, Salesforce Partner, SAP Partner
Microsoft Partner, HP Partner, Dell Partner
Green Flags
Large global scale — can handle enterprise projects Some genuinely talented people in specific teams Good vendor partnerships and certification support
Good work-life balance Stable employment
Red Flags
66% offshore workforce — highest of any major Australian MSP Annual restructuring cycles — predictably unpredictable Acquired 4 companies in 5 years, erased all brands Below-market salaries (A$113K average vs A$128-138K market) Razer data breach: US$6.5M in damages awarded BOQ and ME Bank offshoring scandals documented Glassdoor reviews describe 'toxic' culture in some teams
Small scale Below-market salaries
Worker Pros
Exposure to large, complex projects Global brand opens doors Some teams have excellent managers
Work-life balance Stable
Worker Cons
66% offshore means onshore roles are increasingly 'bridge' positions Annual restructuring creates constant uncertainty Below-market salaries with opaque promotion processes Four acquired companies erased — expect yours next Executive bonuses while staff are made redundant
Both Global Integrator and SMB Specialist have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.