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Capgemini (inc. Empired) vs NRI Australia (formerly ASG Group): Which MSP is Better? | The MSP Playbook

Article 2026-06-12

Capgemini (inc. Empired) vs NRI Australia (formerly ASG Group)

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) NRI Australia (formerly ASG Group)
Overall Score2.83.4
TypeGlobal IntegratorEnterprise Integrator
Employees1500-20001000-1500
Founded19671996
HeadquartersSydney, NSW (Global HQ: Paris, France)Perth, WA (Parent: Tokyo, Japan)
RevenuePrivatePrivate
Salary Range$95,000 - $180,000$75,000 - $150,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingOracle Services, SAP, Cloud, Managed Infrastructure
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerOracle Partner, SAP Partner, Microsoft Partner, AWS Partner
Green FlagsLarge global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Japanese ownership provides stability
Good government relationships
Strong in Western Australia
Red Flags66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Japanese parent creates cultural friction
Below-market salaries at senior levels
Limited career progression for non-Japanese speakers
Acquisition-driven growth creates integration issues
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Stable employment
WA market strength
Government contracts
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant
Below-market salaries
Cultural friction
Limited progression

Which MSP Should You Choose?

Both Global Integrator and Enterprise Integrator have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.