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Capgemini (inc. Empired) vs The Missing Link: Which MSP is Better? | The MSP Playbook

Article 2026-06-12

Capgemini (inc. Empired) vs The Missing Link

A detailed comparison of two major Australian Managed Service Providers.

Feature Capgemini (inc. Empired) The Missing Link
Overall Score2.84.0
TypeGlobal IntegratorSecurity / Infrastructure
Employees1500-2000200-300
Founded19671999
HeadquartersSydney, NSW (Global HQ: Paris, France)Sydney, NSW
RevenuePrivatePrivate
Salary Range$95,000 - $180,000$75,000 - $155,000
SpecialtiesCloud, Microsoft Dynamics, Enterprise Applications, ConsultingCybersecurity, Infrastructure, Cloud, Managed Services
CertificationsMicrosoft Partner, AWS Partner, Salesforce Partner, SAP PartnerISO 27001, Microsoft Partner, AWS Partner, Fortinet Partner
Green FlagsLarge global scale — can handle enterprise projects
Some genuinely talented people in specific teams
Good vendor partnerships and certification support
Highest-rated small MSP on Glassdoor
Strong culture and employee satisfaction
Good technology focus
Red Flags66% offshore workforce — highest of any major Australian MSP
Annual restructuring cycles — predictably unpredictable
Acquired 4 companies in 5 years, erased all brands
Below-market salaries (A$113K average vs A$128-138K market)
Razer data breach: US$6.5M in damages awarded
BOQ and ME Bank offshoring scandals documented
Glassdoor reviews describe 'toxic' culture in some teams
Small scale — limited exposure to large projects
Below-market salaries at senior levels
Worker ProsExposure to large, complex projects
Global brand opens doors
Some teams have excellent managers
Great culture
Technology focus
High Glassdoor rating
Worker Cons66% offshore means onshore roles are increasingly 'bridge' positions
Annual restructuring creates constant uncertainty
Below-market salaries with opaque promotion processes
Four acquired companies erased — expect yours next
Executive bonuses while staff are made redundant
Small scale
Below-market pay at senior levels

Which MSP Should You Choose?

Both Global Integrator and Security / Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.