A detailed comparison of two major Australian Managed Service Providers.
Feature
First Focus IT
NTT Ltd.
Overall Score
3.7
3.0
Type
Volume / Speed
Global Infrastructure
Employees
200-400
2000-3000
Founded
2001
2019
Headquarters
Sydney, NSW
Sydney, NSW (Global HQ: Tokyo)
Revenue
Private
Private
Salary Range
$75,000 - $155,000
$85,000 - $165,000
Specialties
Managed Services, Cloud, Microsoft 365, Security
Managed Network Services, Data Centre, Cloud, Unified Communications
Certifications
Microsoft Partner, AWS Partner, Fortinet Partner
Microsoft Partner, Cisco Partner, VMware Partner, Fortinet Partner
Green Flags
Good work-life balance Stable employment Strong vendor partnerships
Competitive salaries (A$95-110K average) Global opportunities through 190,000+ employee network Technology investment in AI, cloud, IoT Good vendor partnerships
Red Flags
Below-market salaries Can be bureaucratic Limited career progression
A$677K revenue per employee — thin onshore coverage ~70% offshore ratio — highest of any major MSP Cultural integration issues from multiple acquisitions Onshore roles increasingly 'bridge' positions managing offshore delivery Client satisfaction issues with offshore quality
Worker Pros
Work-life balance Stable Vendor partnerships
Salaries are competitive relative to other MSPs Global exposure and transfer opportunities Investment in emerging technologies Good certification and training programs
Worker Cons
Below-market pay Bureaucratic Limited progression
70% offshore means onshore roles are increasingly managerial Cultural friction between Australian and Indian teams Communication overhead across time zones Career ceiling for onshore staff Quality issues with offshore delivery
Both Volume / Speed and Global Infrastructure have strengths and weaknesses. Your choice depends on your priorities — whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.